FAQ

Yes. Everything we sell is sourced through authorised IGET channels and quality-checked in our Australian warehouse before it is listed. Batch and authentication codes on the pack can be verified with IGET directly.

Orders placed before 2pm AEST on a business day are dispatched the same afternoon. Standard post is 3 business days; express post is 1 business day to most metro addresses in Sydney, Melbourne, Brisbane, Perth and Adelaide. Every order is tracked.

Standard post is a flat $10.00 anywhere in Australia. Express is $20.00, and free on orders over $300.00. Our minimum order is $100.00.

Yes. We only sell to adults aged 18 and over. Age confirmation is required to enter the site and to place an order, and a signature or ID check may be requested on delivery.

PayID, bank transfer, and crypto (BTC, ETH, USDT and others via OxaPay). Paying with crypto takes 15% off your order total automatically.

Crypto settles instantly and carries far lower processing fees than card payments, so we pass that saving straight back to you as a 15% discount applied at checkout.

Yes. Orders ship in plain, unbranded satchels with no indication of the contents on the outside. The sender name on the label is neutral.

Unopened products in their original sealed packaging can be returned within 14 days of delivery. For hygiene and safety reasons we cannot accept opened or used devices. Faulty devices are replaced under Australian Consumer Law — contact us with your order reference.

Yes. We carry sealed cartons across most of the IGET range at materially lower per-unit pricing. See our wholesale page or email us for a quote on larger volumes.

Every order is tracked. If tracking has not moved for five business days, contact us with your order reference and we will chase it with the carrier or resend it.