Refund & Returns Policy

This policy sets out when IGET Bar AUS will refund, replace or accept the return of an IGET vape bought from this site. Nothing here limits your rights under the Australian Consumer Law.

Change of mind

Unopened products in their original sealed packaging can be returned within 14 days of delivery for a refund of the purchase price. Return postage on change-of-mind returns is at your cost, and the refund is issued once the items arrive back with their seals intact.

For hygiene and safety reasons we cannot accept opened or used devices, opened pods, or opened nicotine pouches. This does not apply to faulty goods — see below.

Faulty or damaged products

If a device arrives dead, leaking, burnt-tasting from the first puff, or otherwise not working as it should, contact us within 14 days of delivery with your order reference and a short description. We will replace it or refund it, and we cover the return postage. You do not need the original packaging for a faulty item.

Under the Australian Consumer Law you are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Wrong item or missing items

If we picked your order incorrectly, tell us within 14 days and we will send the correct items at our cost and arrange return of anything sent in error.

Orders that never arrive

Every order ships tracked. If tracking has not updated for five business days, contact us with your order reference and we will chase the carrier, then resend or refund the order at our cost. See our delivery page for current shipping times.

Cancellations

Orders can be cancelled for a full refund any time before dispatch. Because we dispatch the same day on orders placed before 2pm AEST, contact us as soon as possible if you need to cancel.

How refunds are paid

Refunds go back to the original payment method. Bank transfer and PayID refunds are returned to the account the payment came from. Crypto payments are refunded in the same coin at the value of the original transaction, or by bank transfer if you prefer — the crypto discount applied at checkout is honoured either way. Refunds are processed within five business days of approval.

How to start a return

Email orders@igetsbaraus.com with your order reference, what you are returning and why, plus a photo if the item is faulty. We will reply with return instructions. Do not send anything back before contacting us.

Age and legal

Products can only be sold to and returned by a person aged 18 or over. See our terms of service and privacy policy.